Return, Refund & Warranty Policy

At EAC Car Hub, we want you to feel confident with every purchase. If something isn't quite right, we're here to help and will do our best to make the process as smooth as possible.

For all enquiries regarding returns, exchanges, damaged items, faulty items, or order cancellations, please contact us at info@eaccarhub.com before sending anything back. Returns sent without prior approval may not be accepted.

Return Period

We accept return and exchange requests within 14 days from the date of delivery. Unfortunately, requests made after this period may not be eligible.

Eligibility for Returns

To be eligible for a return or exchange:

• Items must be unused, in the same condition as received, and in their original packaging
• Proof of purchase is required

If an item is returned in a condition that differs from how it was originally sent (e.g. used, damaged, or missing parts not due to our error), we may:

• Decline the return, or
• Offer a partial refund, depending on the situation

Change of Mind Returns

If you would like to return or exchange an item due to a change of mind or personal preference:

• Return shipping costs will be the responsibility of the customer
• Any original shipping fees are non-refundable

Damaged or Missing Items

If your order arrives damaged or with missing items, we're here to help. Please:

• Contact us within 7 days of receiving your order
• Provide photo evidence of the product and packaging

Send all details to info@eaccarhub.com, and we'll assist you in arranging a replacement as quickly as possible.

Faulty Items

If you believe your item is faulty, please contact info@eaccarhub.com and include photo or video evidence of the issue. We'll review your case and arrange a replacement if the item is within the applicable warranty period.

Faulty Returns & Shipping Support

If a return is approved due to a verified fault:

• We will cover return shipping costs up to AUD $9.15
• Any additional shipping costs beyond this amount will need to be covered by the customer

Return & Refund Process

Here's how the process works:

1. Contact us via email to request a return
2. Once approved, send the item back to us

When returning your item:

• Please ensure it is in its original packaging
• Include your name and invoice number inside the package

Our team will inspect the returned item upon arrival. If your return is approved, we'll contact you to collect your bank details. Your refund will include the product price and any eligible shipping reimbursement. Please allow up to 5 business days for processing once approved.

Exchanges

We're happy to offer exchanges within the 14-day return period, provided items meet the return conditions.

• Shipping costs for exchanges are the responsibility of the customer
• Sale items are not eligible for exchange

Non-Returnable Items

Individual items purchased as part of a bundle are not eligible for return.

Business Hours & Return Address

Warranty & Guarantee

All eligible hardware products are backed by our No Risk Guarantee and a 12-month warranty, including:

• Muskets
• Foam Cannons
• Catch Bags

This warranty covers:

• Manufacturing defects
• Faulty materials or workmanship
• Issues arising under normal use

If something goes wrong within the warranty period, we'll work with you to repair the item, replace it, or provide a refund where appropriate. This warranty does not cover damage caused by misuse, normal wear and tear, or unauthorised modifications.

Order Cancellations

If you need to cancel an order, please reach out at info@eaccarhub.com as soon as possible. Once an order has been processed or assigned a tracking number, we may no longer be able to cancel it.